Welcome to Supaframe (“Supaframe”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of Supaframe’s services, including our website at supaframe.io, the dashboard and application at app.supaframe.io, embedding widgets, public links, integrations, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must stop using the Service.

These Terms form a legally binding agreement between you and Supaframe and include the incorporated Data Processing Agreement (DPA) referenced in Section 14. This document governs your rights and responsibilities and limits our liability with respect to the Service. Supaframe

1) Definitions

User / Customer:
A person or entity that registers for and uses Supaframe to create and manage workspaces, widgets, integrations, data, and team members.

Workspace:
A user-owned context in Supaframe where widgets (e.g., booking, contact, polls) and data are created and managed.

Submitter:
An individual who interacts with or submits information through a Supaframe widget embedded on a website or accessed via a public link (and who may not have an account with Supaframe). Supaframe

Content:
All materials and data you upload or generate in connection with your use of Supaframe widgets or dashboard features, including form submissions, polls, bookings, testimonials, customer records, and related metadata.

Subprocessors:
Third-party service providers engaged by Supaframe to help deliver the Service (see Section 8). Supaframe

2) Acceptance of Terms

You affirm that:

• You are legally capable of entering into this agreement.

• You agree to comply with all applicable laws and these Terms.

• If you use Supaframe on behalf of an entity, you represent that you have legal authority to bind that entity. Termly

3) Account and Registration

To use certain parts of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information.

• Maintain the security of your credentials.

• Notify Supaframe immediately if your account is compromised.

You are responsible for all activity that occurs under your account. Supaframe

4) Use of the Service & Acceptable Use

You may use Supaframe only for lawful purposes and in compliance with these Terms.

You agree not to:

• Use Supaframe to collect sensitive personal data (e.g., health, biometric, financial data) unless you have a lawful basis and appropriate safeguards.

• Use the Service for spam, phishing, scams, or other illegal activities.

• Reverse-engineer, manipulate, or compromise the Service’s security.

• Bypass usage limits, subscription terms, or attempt to access unauthorized areas. Supaframe

Violations may result in suspension or termination of your account.

5) Ownership and Data Responsibility

Your data:
You retain ownership of all data and content captured through widgets and stored in your dashboards.

Responsibility:
You are responsible for collecting consent appropriately (e.g., adding privacy notices on forms), complying with applicable privacy laws (e.g., GDPR, CCPA), and ensuring data collected via widgets is lawful and appropriate. Supaframe

6) Widget Use and Limitations

Widgets (booking, contact forms, polls, lead magnets, testimonials, etc.) are provided for you to embed on any website or share via public link to collect interactions and customer data.

You must ensure that:

• Visitors and Submitters are informed of your privacy practices.

• Collected data is used in accordance with applicable laws.

• You do not use widgets for wrongful or prohibited content. Supaframe

7) Payments and Billing

A) Subscription Plans

Supaframe offers subscription plans (Free, Pro, Team) with associated usage limits. Plan features and prices are posted on the Pricing page and may change. Supaframe

B) Payments

• Payment for Supaframe subscriptions is processed through a third-party payment processor (e.g., Stripe).

• You agree to any additional payment terms and privacy disclosures required by the payment provider.

• Supaframe does not store or process your payment card details. Supaframe

C) Paid Widget Transactions

If you enable payment features on widgets (e.g., paid booking):

• Payments are processed through a supported payment integration such as Stripe.

• Supaframe may receive limited payment metadata to confirm payment and complete the workflow.

• You are responsible for your pricing configuration and compliance with applicable tax laws. (See Privacy Policy for details on data involved.)

8) Integrations and Subprocessors

Supaframe engages trusted subprocessors to deliver and maintain the Service. These include:

List of Subprocessors

• Supabase – database and backend infrastructure

• Stripe – payment processing

• Google – sign-in, calendar integrations

• Airtable – third-party integration destination

• Notion – third-party integration destination

• Zapier – third-party integration destination

• Infrastructure, hosting, analytics and monitoring providers

By using the Service, you consent to our use of subprocessors listed here and future updates. Supaframe

9) Third-Party Services

Supaframe may link to or integrate with third-party services (e.g., Zapier, Make, webhooks, Google, Airtable, Notion). Your use of those services is subject to their terms and privacy policies.

Supaframe does not control third-party practices and is not responsible for them.

10) Plans, Usage Limits & Termination

A) Plans & Limits

Supaframe’s pricing page outlines available plans and usage limits (e.g., component counts, submissions, team seats). Free plan usage and limits are as published.

B) Termination

You may close your account at any time. Supaframe may suspend or terminate your access for violations of these Terms or prolonged inactivity, subject to applicable laws.

C) Data on Termination

Post-termination access to your data, including widget content, bookings, and submissions, may be subject to data retention requirements or your actions to export/delete before termination.

11) Refund Policy

Refunds, if any, are handled according to our posted refund policies and the third-party billing provider’s policies. Refund eligibility and processes may vary by plan and region.

12) Analytics and Monitoring

We may collect aggregated usage statistics and non-identifying data through app analytics tools for performance and improvement purposes. Personal data is not included in aggregated analytics. Supaframe

13) Limitation of Liability

To the maximum extent permitted by law:

• Supaframe is provided “as is”.

• Supaframe makes no warranties (express or implied) regarding uptime, accuracy, or fitness for a particular purpose.

• Supaframe is not liable for data loss, downtime, or damages arising from misuse of the Service. Supaframe

14) GDPR & Data Processing (DPA)

For customers subject to GDPR, you act as the data controller for data collected through widgets, and Supaframe acts as your processor. By agreeing to these Terms, you also agree to the incorporated Data Processing Agreement (the “DPA”), which governs personal data processing under Article 28 of the GDPR. A copy of the DPA is available upon request. Supaframe

15) Changes to Terms

Supaframe may update these Terms — changes will include a revised “Last updated” date. Significant changes may be communicated separately.

16) Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction where Supaframe is headquartered. Any dispute must be resolved through good-faith negotiation, and where applicable, binding arbitration or courts in that jurisdiction.

17) Contact

For questions or concerns regarding these Terms:
Visit supaframe.io/contact or use the contact form on the website.